accountants support

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Live On-Line Software bookkeeping Support

 

Live Support is designed to make it easy for truckers using our software to get up to speed fast and enjoy the benefits of doing their own bookkeeping and generating financial reports

Our FREE live support service system, allows us to work with our users online, and walk them through the steps for entering their bookkeeping income and expenses, as well as help them master the software bookkeeping process.


The Support Overview

When you purchase the software we will help you master the software bookkeeping process with our free online orientation session. This way you will save time and begin entering your income and expenses as soon as you are ready masterfully.

In addition, live support also function as a bookkeeping trainer.  This way, you can bring your bookkeeping and tax related questions to an appointment and get professional consultation help.


Here is how it works

After you purchase the software, we send you a download link to download the software to your computer. Once you have downloaded the software, read the welcome letter and then go to the menu page and preview the features.

Next if you think you need a tutorial guide, use the link below.

With the tutorial you should be able to begin working.

However, if you still feel you need some orientation help, go ahead and book an online orientation session to help you master the software and bookkeeping process.. 


Appointments can be Monday through Saturday, From 10am to 5pm EST. - To Book Call:

► Canadian Truckers - Call: (905) 477-7773

USA Truckers:         Call: (516) 515-7691


NOTE: When you book an appointment, send us the following information if applicable:

A copy of one of your Broker Statement or Driver Settlement you wish to get started working with. 

In addition, send us up to 5-expense copies of receipts or invoices.  This should include:

(1) A Diesel Fuel Purchased Receipt.

(2) A Truck Repairs or Similar Receipt

(3) A Tires and/or Repairs Receipt

(4) Copy of a Meals Receipt

(5) Copy of an Home Office Expense Invoice


One of our Software support Accountants will be waiting for your call. 

Please try to be on time or notify us the day before the appointment if you will not be able to keep the appointment.

This way you will free-up the accountant waiting to work with you, to work with another software user.


how to book live support help

CALL- 905-477-7773 or E-MAIL us to book a time when you can be at your computer with the software open to the worksheet question or help you need. if you sent us an email, we will send you a reply confirming the date and time requested or an alternative.

On the day, please make sure you are sitting before your computer with the software open and ready for us to work with you. Keep in mind, if you are unable to keep the appointment, call us the day before to cancel or reschedule your session.

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